Cover story: Compliance - driving the storage boom?
18 Jan 2006
“I was talking to an end user who had been in a situation where he had lost his organisation’s back-up tapes,” says Steve Duplessie, founder and senior analyst at the Enterprise Strategy Group. “When we got talking about the processes in place at the time, he told me that tapes often sat on the counter for up to three days before being taken off site for storage. Can you believe that? It is one big flaw.”
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The compliance conundrum
2 Nov 2004
Organisations in every industry face a maelstrom of legislative regulations and requirements that demand a clearly defined, integrated approach to information management. Simon Lelic talks to representatives from some of the leading vendors operating in the compliance marketplace to find out which issues are causing companies the greatest concern and what can be done to resolve them.
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News: E-mails and IM put organisations in compliance jeopardy
10 Apr 2006
Most organisations are yet to wake up to the impact on their records-keeping policies of electronic files, especially e-mails and instant messages (IM), according to a recent report from AIIM, the enterprise content management association.
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News: Sun and Deloitte collaborate on compliance
22 Feb 2006
Sun Microsystems and Deloitte, the professional services firm, are collaborating on an initiative to help organisations develop more efficient, cost-effective and sustainable technology and business processes, to address current compliance and corporate governance challenges.
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Workshop: Assessing compliance
5 Aug 2005
So, how has it been for you? Are you being celebrated as a soothsayer, for the timely introduction of proportionate measures that are enabling your organisation to ride the wave, or are you slowly slipping beneath the surface and drowning in a sea of unanswered requests? Perhaps you are in the seemingly enviable but ultimately worrying situation of presiding over an expensive and elaborate set of systems and procedures that could easily process one hundred requests a week, but is actually only required to deal with two per month.
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Research highlights shortcomings of government’s compliance endeavours
15 Jun 2005
Recent research has found that although central-government departments in the UK are receiving a monthly average of 200 queries under the Freedom of Information (FOI) Act, only a minority of these are being satisfied efficiently.
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The compliance conundrum
19 Jul 2004
In the wake of recent high-profile corporate failures and fraud, information-management initiatives are enjoying renewed interest and investment. Jason Schofield looks at the challenges that lie ahead.
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Case study: Danka UK
11 Sep 2006
As the British subsidiary of a US public company, Danka UK is required to demonstrate compliance with the Sarbanes-Oxley Act.
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In brief
13 May 2005
Making e-learning a breeze, compliance keeps storage industry on its toes, plus all the latest vendor news.
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Case study: M&S Money
8 Nov 2006
At financial services company M&S Money, part of global banking giant HSBC, the pressure was on to meet the requirements of the Basel II accord – but also to improve the general quality of the data it holds on its customers.
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Trend tracker: E-mail management
5 Aug 2005
In the wrong hands e-mail can be a dangerously powerful tool – as highlighted by the recent ‘ketchup-gate’ scandal. Richard Phillips, a senior associate with City law firm Baker & McKenzie, was forced to quit his job in June after he sent a message demanding £4 from a secretary, who accidentally splattered his suit with tomato sauce during lunch.
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Cover story: The ILM Imperative
28 Nov 2006
Smart use of the data storage infrastructure is helping many companies tackle data management and compliance burdens – but an information lifecycle management strategy requires a lot of upfront effort. By Jessica Twentyman
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Special focus: E-learning
1 Mar 2006
On the surface, e-learning ought to be a no-brainer. By virtualising many aspects of training, an organisation can radically cut costs, while broadening access to learning of all types. In the process, the organisation can also keep a closer eye on the skills of its workforce, which can help in terms of compliance, ensuring an adequately skilled workforce, putting staff in touch with one another when there’s a technical question to be answered and, of course, in filling vacant positions.
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ECM growth outpaces overall software market
14 Sep 2005
The drive among organisations towards compliance and process efficiency is fuelling the enterprise-content-management (ECM) market, which currently outstrips other major software sectors in growth terms, according to analysts at IT market research company Forrester Research.
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Order from chaos
7 Apr 2005
Organisations are drowning under a flood of information. Are content-management systems the answer?
Faced with an avalanche of information, and the increasing burden of compliance with national, international and industry regulations and legislation, organisations are more confused than ever about what they should – and should not – be storing...
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Showcase: Stellent
15 Mar 2005
Stellent is a global provider of content-management-software solutions that drive rapid success for customers by enabling fast implementations and generating quick, broad user adoption.
With Stellent, customers can easily deploy multiple line-of-business applications – such as websites, call centres, dealer extranets, compliance initiatives, accounts payable imaging and claims processing – and also scale the technology to support enterprise-wide content management needs.
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Last Word: disabilty discrimination deadline looms
31 Aug 2004
Access denied ?
It is probably not the compliance issue you are most familiar with, but starting in October 2004, the Disability Discrimination Act will require employers in the UK to make their internal IT systems accessible to those with disabilities. The costs of not doing so, writes Harry Wilson, could be enormous if enterprises don’t take action sooner rather than later.
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Cover story: Software asset management
14 Sep 2005
In July 2005, software giant Microsoft found itself better off to the tune of £750,000 when it reached settlement with two UK customers that had been found to be using unlicensed versions of the company’s software. That sum might be small fry to Microsoft (which in its last full fiscal year reported a net income of £8.2bn), but certainly not for the customers involved.
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UK businesses drowning in badly managed information
18 Oct 2005
Poorly managed information is causing a major headache for IT managers in the UK, according to a survey commissioned by content-management specialist Stellent.
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Cover story: Intelligent decision making
15 Mar 2005
Business intelligence is storming up the corporate agenda and becoming an important component of IT budgets. But BI projects must be aligned with the strategic objectives of the organisation. Failing this, companies will reap only a fraction of the benefits of their BI deployments. By Tracey Caldwell.
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Case study: A bittersweet pill to swallow
4 May 2004
As a child of the M&A concept, one would imagine Franco-German pharmaceutical company, Aventis, to be somewhat familiar with the notion, especially now that both Sanofi-Synthelabo and Novartis are keen to purchase it. But, as Layisha Laypang discovers, with Aventis in the process of deploying a content-management system for its intranet, any potential M&A activity could cause difficulties.
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Cover story: Negotiating the RM standards maze
3 May 2006
Standardisation is meant to make life easier for everyone, but the profusion of records management standards – and their comings and goings – has not necessarily made life easier for records managers.
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Workshop: Innovative EDRM
24 Nov 2005
Many organisations are continuing down the same old EDRM path, often with a poor end-outcome. But less traditional, rule-based and role-based applications are paving the way for success.
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In brief
18 Oct 2005
The latest industry news in brief.
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UK businesses urged to crack down on personal e-mail use
14 Nov 2005
UK businesses could risk falling short of requirements set out under the 1998 Data Protection Act if they continue to allow employees to use corporate e-mail for personal correspondence, according to the organisers of a recent survey.
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Abbey banks on intranet bookstore
13 May 2005
Abbey has completed a restructure of its internal information systems, an initiative that has seen the consolidation of eight departmental intranets, and the migration of 100,000 pages of technical manuals to an online repository.
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Making electronic documents legally valid
13 May 2005
After several years of struggling to comply with a slew of regulatory and legal mandates, most companies now recognise the importance of securing the confidentiality, integrity and availability of their electronic documents as part of a corporate-wide records-management strategy – even if they don’t yet practice it with the stringency required of them.
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Workshop: E-mail management
28 Nov 2006
Top e-mail consultant Dr. Keith Nicholson presents a practical three-step programme for successful e-mail management.
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Documentum to focus on convergence
20 Jul 2004
As part of the countdown to KM Europe 2004, which takes place in Amsterdam from the 8-10 November, ei talks to some of the key vendors that will be exhibiting. This month, David Gingell of Documentum tells Rebecca Cavalôt about the company’s plans for the event.
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Q&A: Mills & Reeve
28 Nov 2006
Graeme Low, head of information systems at law firm Mills & Reeve, is on a mission to bring rocketing e-mail volumes under control. He tells Enterprise Information how the implementation of an archiving system may reduce mailbox storage requirements by more than 50 per cent.
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In brief
18 Jan 2006
Storage market sees vendor collaboration... Ardentia adds to enterprise search offering... Survey highlights productivity benefits of IM... and more.
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FileNet looks to consolidate leadership position
5 Aug 2005
With the launch of the latest version of its P8 enterprise content management (ECM) platform and a number of partnerships with key storage system vendors, FileNet is looking to consolidate its position as the market leader in ECM. Speaking at the company’s June 2005 European user conference in Prague, FileNet CEO Roberts told EI that, in the eight years he has spent at the company, he has never seen the amount of demand and interest in ECM that the company is now experiencing.
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Last word: Am I bothered?
3 May 2006
As director general of the Federation Against Software Theft (FAST), it strikes me as a sad world we’re living in when four-fifths of the British public admit they’d turn a blind eye to theft, or to be more precise, software theft.
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FOI – are you ready?
21 Feb 2005
Requests for information have already started to pour in as people demand their rights under both the UK’s Freedom of Information Act (FOIA) and the Environmental Information Regulations (EIR). Public bodies had four years to prepare for the FOIA but many feel ill prepared, blaming late guidance from central government.
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Showcase: Simon Forster profiles Diagonal’s flagship EDRM solution, Wisdom
23 Dec 2004
Diagonal’s approach to the information market is based around identifying opportunities where technology can be implemented based upon the integrated needs of the process and not simply by looking at the silo centric needs of individual technologies. To this end, our value added competencies are not just based around our track record of supplying Microsoft Content Management Server (MS CMS), but doing so in a way that provides both incremental opportunities for MS products such as Office 2003, Visio, MOM and Microsoft SharePoint Portal Server (SPS), and also a more holistic solution for the customer by supplementing CMS with collaborative and electronic-document and records-management (EDRM) solutions.
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Mobius unveils records management for SharePoint
2 Nov 2004
Content-management company Mobius has released ViewDirect RM for SharePoint 4.6, a records-management solution designed for users of Microsoft SharePoint products.
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Workshop: Building a successful e-learning strategy
10 Jan 2006
Like most organisational change implementations, a successful e-learning strategy requires very careful planning and execution. Generally, the usual project-management principles are applied to e-learning, but special attention should be placed on managing expectations, ensuring management commitment and involving all key stakeholders.
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News: Survey slams sloppy printing habits
1 Jun 2006
Confidential company information regularly falls into the wrong hands because of sloppy printing habits, according to a recent survey conducted by IT analyst company IDC.
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In brief
14 Nov 2005
The latest industry news in brief
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Trend tracker: Instant messaging
14 Sep 2005
A recent survey commissioned by instant messaging (IM) management specialist, Akonix Systems found that while one in five employees now use IM at work, 62 per cent of companies are still totally unprotected from the threats of its misuse.
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Gartner identifies five most over-hyped security risks
5 Aug 2005
Industry analysts have provided a reality check to companies unwilling to invest in certain IT solutions because of the security risks associated with their implementation.
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51.
Audit used to be the hardest word
23 Dec 2004
A content audit can serve a number of functions in supporting improved information management, ensuring that people have access to information that is current, reliable and accessible. This article is the first in a two-part series.
You know that rule of thumb that says if you haven’t worn something in two years then get rid of it? Wouldn’t it be great if we actually did this? But the simple truth is that aside from moving or simply storing things on the floor, we are lazy and don’t want to tidy up if we don’t have to.
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Case study: Young's Brewery
19 Dec 2006
When Young’s Brewery examined e-mail usage among its workforce, it found that e-mail was used for the full gamut of contractual business. Yet often, staff were making fundamental e-mail faux pas – such as deleting messages as soon as they were sent.
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Workshop: Information management and culture
18 Oct 2005
In these days of Sarbanes-Oxley, Enron, massive IT budgets, off-shore outsourcing and the demographic aging of our corporate experience, it is more important than ever that organisations have a broad, robust strategy to address their information-management objectives.
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Information-lifecycle management
7 Apr 2005
Maintaining peace and public order in and around the urban conurbations of Sheffield, Doncaster, Barnsley and Rotherham in the UK is the daily challenge faced by the men and women of the South Yorkshire Police Force. Managing the data that they create in their daily working lives, meanwhile, creates another daily challenge – this time, for the Force’s IT team...
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News: Stellent swoops on content security specialists
11 Sep 2006
Enterprise content management (ECM) software vendor Stellent has announced the acquisition of two companies specialising in content security, SealedMedia and Bitform.
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News: FileNet's vision unchanged
25 Jul 2006
FILENET’S P8 enterprise content management (ECM) suite is a high-end product for high-end customers – and the company plans to stick to that strategy, according chief executive Lee Roberts.
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Workshop: Digital asset management strategy
1 Jun 2006
There is a common misconception that digital asset management (DAM) is only of concern to certain types of company: publishers, broadcasters, record companies, film studios and other ‘media creators’. That may have been true at one time, but these days, many non-media companies are also benefiting from better management of their digital assets.
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Deal slippage prompts Interwoven to review quarter
5 Aug 2005
Interwoven’s CEO has blamed European legal firms for forcing the content-management giant to review this year’s second quarter revenue predictions.
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The journey to a portal
8 Apr 2005
Choosing a portal product that fits your company’s needs requires research, testing, formal proposals and executive buy-in. The road may be bumpy, yet your travels will be worth making...
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In brief
15 Mar 2005
Management survey reveals key selection criteria, mobile users heading for a content explosion, the latest product developments and more.
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In brief
1 Mar 2006
The latest industry news in brief
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Storage is at a premium
23 Dec 2004
European companies are increasing their storage capacity by 60 per cent year on year to cope with the explosion in data, according to research company Gartner. And the demand for storage solutions may well be higher in countries that are just entering the EU and have to comply with myriad new regulations.
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Safer search for SMEs
23 Dec 2004
Software company ISDD has thrown a lifeline to SMEs drowning in a sea of unstructured data. It claims to offer enterprise-search technology as good as or better than big name rivals Autonomy and Google for up to half the price.
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Book review: Privacy Nation
8 Nov 2006
In hindsight, it was a glaringly obvious security risk. And ChoicePoint, one of the biggest identification and credit verification agencies in the US, should have had processes in place to protect itself. But identity thieves, because of the easy and substantial sums of money involved in their crimes, can be cunning and ingenious.
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Opinion: Mark Field
18 Oct 2005
I was recently at Umbrella, the Chartered Institute of Library and Information Professional’s biennial UK conference, in Manchester. This year, we had 800 people with various job titles and a common background in information work, who were learning, sharing work practices, and getting psychotically drunk in Canal Street.
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THE LAST WORD: Gartner identifies the fatal flaws of business intelligence
8 Apr 2005
At Gartner’s recent Business Intelligence Summit in London, UK, analysts warned that although business intelligence (BI) offers great business opportunities, most enterprises are still failing to use it strategically. Gartner’s analysts identified the most common pitfalls of BI implementations and advised an audience of more than 750 attendees how they might be avoided.
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Workshop: Document capture
31 Jan 2007
The mailroom is going digital as companies increasingly look to eliminate the flow of paper correspondence around the workplace. By Bob Goodwin
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Trend tracker: Mobile working
15 Jun 2005
Recently, the number of subscribers to Research in Motion’s Blackberry wireless platform surpassed the three million mark, with one million of those signing up in the last six months. With Blackberry devices aimed squarely at the professional – as opposed to the consumer – it is a sure sign that the mobile workforce is becoming a reality.
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Workshop: Forms processing
19 Dec 2006
Jon Mell kicks-off a new series of workshops on automated forms processing by introducing the latest tools, techniques and technologies.
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Cover story: The enemy within
19 Dec 2006
The greatest threat to your company's confidential information may not be hackers or viruses, but a trusted corporate insider with a portable storage device.
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75.
Case study: Norwich Union
28 Nov 2006
Who owns the intranet? Who decides what can – and can’t – be published? Four years ago, insurer Norwich Union started to tackle the issue of intranet governance in its life assurance business. Today, governance is being tackled enterprise-wide.
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Workshop: Managing multiple websites
11 Sep 2006
Website proliferation is a fact of life and ensuring that multiple sites adhere to the same infrastructure and policy guidelines requires a firm hand, says Nigel Atkinson.
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77.
Workshop: Opening up the corporate application
25 Jul 2006
Web technologies are enabling organisations to make information held on external systems available to employees and trading partners beyond the corporate network, says Nigel Atkinson.
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78.
Workshop: The enterprise search roadmap
25 Jul 2006
What are the factors to consider when choosing and configuring an enterprise-search system? Neil Bradley explores the answers.
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Workshop: Managing outsourcing agreements
1 Jun 2006
Organisations should not have to accept sub-optimal performance from their outsourcing arrangements. But effective management is vital if outsourcing is to deliver its full value potential.
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Cover story: Lost in transit
30 Mar 2006
Backing up data to tape – and storing those tapes off-site, somewhere safe – is supposed to be the ultimate in security. But what happens if one of those tapes goes missing?
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Q&A: Enteraction TV
30 Mar 2006
Enteraction TV’s new intranet system CADIZ enables clients to view and approve television footage any time and from any location. Enterprise Information spoke to Michelle Gordon, communications director at the company.
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Case study: Christian Aid
21 Nov 2005
With an annual income of around £70m, Christian Aid is one of the largest grant-awarding organisations in the UK, as well as a leading international development agency. Three years ago, the charity almost embarked on a ‘traditional’ intranet project, thinking it would be the answer to increasingly problematic information and communication challenges at the organisation. Instead, a small team began a patient game of holding back staff expectations, while introducing a series of change projects that would fundamentally transform ways of working at the charity.
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83.
Workshop: Communication and change management
14 Nov 2005
Change is not always communicated effectively. Despite the proclaimed benefits of consultation and involvement, organisations still appear to be selective about who receives information or, even worse, simply impose change for change’s sake. A UK report conducted by business-psychology consultancy OPP Ltd in May 2004 found that more than 40 per cent of employees thought that change was either not communicated at all or only communicated once it was complete.
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Case study: PricewaterhouseCoopers
18 Oct 2005
PricewaterhouseCoopers (pwC) provides industry-focused assurance, tax and advisory services for public and private clients. Its 14,850 partners and staff in the UK have had access to an internal (business-to-employee) portal since December 2002. Although a significant step towards capturing and sharing knowledge and information across the business, it was not being used to its full potential and was viewed primarily as a place to undertake key transactions, such as submitting timesheets and expenses claims.
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Case study: Vodafone UK
5 Aug 2005
Vodafone has become one of the world’s largest mobile-communications communities with 154.8 million proportionate customers, equity interests in 27 countries and partner networks in a further 14 countries. To keep up with this demand, we wanted to deliver a single customer, partner and vendor proposition across the entire (and vast) group footprint. The successful project would result in the provision of a unified enterprise view to employees and shareholders, in fact to all stakeholders.
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A process-centric portal
15 Mar 2005
Winner of the ‘Best intranet’ category at the 2004 Information Management Awards in London, UK, real-estate giant British Land has successfully re-engineered its business processes into a portal environment
Historically, British Land used paper-based forms to communicate with business partners and track the progress of transactions and operations. However, by 2000 the continued use of paper to control such a key part of the company’s business was presenting a number of challenges.
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87.
Look before you leap
2 Nov 2004
Implementing a content-management system can be a boon to your organisation, but anticipating its benefits without knowing exactly what information it will control could end up costing you. Lynda Rathbone, managing director of Four Square Media, explains how a content audit can help you choose your CMS.
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Wellington rejuvenates its intranet
31 Aug 2004
In May 2003, the intranet at Wellington Underwriting was little more than a glorified company phone directory that lacked cohesive design, relevant content or any editorial control. Redesigning the site without a content-management system, using older technology and operating with no budget has proved challenging, but as intranet manager Lucy Cass explains, the company’s intranet project, Wellnet, is on its way to becoming a success.
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Abbey National Bank's content lifecycle
31 Aug 2004
You create it, nurture it, use it and eventually, you lose it – and no, it’s not your hair. The riddle that is your enterprise’s content lifecycle can be tricky to figure out, but doing exactly that is an essential process for any business. Peter Greenfield, online channels manager at Abbey National Bank, explains how to do so.
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Analysis: Testing web services
4 May 2004
Web services are being used more frequently in the development of intranets and extranets. Whether creating web services from scratch or integrating legacy back-end servers via web services, Adam Kolawa, chairman and chief executive officer at Parasoft, illustrates engineering and testing practices to ensure complete web-service functionality, interoperability and security.
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91.
Trend tracker: Covering convergence
30 Apr 2004
As companies wake up to the need to address their information-management requirements with one integrated strategy, major technology providers are aligning their product offerings in a bid to meet this trend. Layisha Laypang finds out where the industry is heading and what solution providers are doing to ensure they stay ahead of the game.
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92.
Intranet consolidation
23 Dec 2004
Winner of the ‘Best intranet/extranet project 2004’ category at the recent International Information Industry Awards in the UK, Boots has successfully consolidated seven intranets into one. Read on and learn how.
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