Case study: Electrocomponents Group
30 Mar 2006
Through a clever combination of technology and policy, the Electrocomponents Group has built a global intranet that can ‘speak’ to an international workforce.
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2.
Case study: Serving the lowlands from higher ground
30 Apr 2004
Scottish Enterprise is one of the largest economic-development agencies in Europe. A recent business transformation resulted in an overhaul of the business processes supporting the organisation and led to the creation of a new knowledge-working strategy. Russell Simpson, SE network intranet and intranet-area manager at Scottish Enterprise, explains how the intranet was redesigned in line with this transformation and used as the main delivery vehicle for the strategy.
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3.
Case study: Norwich Union
28 Nov 2006
Who owns the intranet? Who decides what can – and can’t – be published? Four years ago, insurer Norwich Union started to tackle the issue of intranet governance in its life assurance business. Today, governance is being tackled enterprise-wide.
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4.
Cover story: Intranet strategy
14 Nov 2005
The memo on my desk made for grim reading. Sent by a senior director, it lamented that the organisation’s intranet was drifting into a “meaningless piece of expensive bureaucracy that people pay lip service to.” No individual had taken ownership of the resource, and although staff had ideas of what they wanted the intranet to do, no one had collated these ideas in order to transform them into a working system. In short, the intranet presented a classic case of ‘the tail wagging the dog’, with no clear strategy. And as a result, it was failing.
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5.
Feature: The secrets of intranet success
19 Mar 2007
What tools and methods are award-winning intranet sites using to stay one step ahead in the usability stakes? By Jessica Twentyman
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6.
Workshop: Creating professional intranet content
11 Sep 2006
Most information on corporate intranets is provided by employees with little or no training in content creation. It’s time for that to change, says Stephen Musselwhite.
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7.
Workshop: The intranet post-mortem
17 Jan 2006
The first step in fixing or re-designing an unsuccessful intranet is understanding where you went wrong first time around. The first of this four-part workshop series looks at some of the contributors to intranet failure.
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8.
Workshop: Intranet post-mortem
30 Mar 2006
Maximising the life expectancy of a corporate intranet is one part planning, one part experience, and one part crystal – ball gazing. It is as much an art form as it is a process of critical analysis. But in order to ensure an intranet has a long and useful life, predictions of that lifespan need to be made during the planning stage, before the first fingertip is laid on a key to commence programming.
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9.
Workshop: Optimising content management for intranets
8 Nov 2006
Successful intranet content management system implementations require a focus on the end-to-end process of content management – not just content contribution. Stephen Musselwhite explains.
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10.
Managing change for the better
15 Mar 2005
The role of technology in KM is a contentious subject, but intranet development can promote a knowledge-sharing culture if approached with the user in mind.
Nomen est omen, the Romans used to say: your name contains a clue to your destiny, and this sentiment applies to many intra-organisational projects today. Give a project the wrong name and it is doomed to fail, either because it fails to catch the imagination of your colleagues and is dismissed as ‘fluff’, or because it doesn’t fit conveniently into any existing organisational box.
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11.
Wellington rejuvenates its intranet
31 Aug 2004
In May 2003, the intranet at Wellington Underwriting was little more than a glorified company phone directory that lacked cohesive design, relevant content or any editorial control. Redesigning the site without a content-management system, using older technology and operating with no budget has proved challenging, but as intranet manager Lucy Cass explains, the company’s intranet project, Wellnet, is on its way to becoming a success.
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12.
Workshop: The human side of intranets part IV
14 Sep 2005
How do you truly measure the success of an intranet? This is a rather subjective issue as individual organisations have different criteria with which to gauge success. An organisation based on technological innovation may place more emphasis on its tools; while others that rely on the tight-knit cooperation of their employees, place more importance on knowledge sharing than technology.
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13.
Workshop: A cultured approach
30 Mar 2006
Organisational culture is pervasive and strong -- and an intranet will only be accepted and used by employees if it provides a good fit with their values, expectations and daily routines.
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Workshop: The human side of intranets: Part 1
13 May 2005
When it comes to intranet development, the relationship between content owners and developers is often fraught with tension. But with a little common sense and a healthy dose of interpersonal skills, the differences between the two should not be irreconcilable. By Paul Chin
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16.
A fistful of content: intranet content governance and ownership
15 Mar 2005
Effective content governance is one of the biggest challenges to achieving intranet success, with the need to resolve myriad ownership issues driving demand for a defined governance model.
Many years ago, at the dawn of the intranet era, content management was the Wild West of the corporate world. The sheer expanse of the unexplored territories offered limitless possibilities, and content pioneers flocked in search of their own stake in the intranet. With promises of gold, fortune and adventure, how could they deny the call of the wild?
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17.
Setting the standard
2 Nov 2004
There is much to organise and implement when undertaking a redesign of your intranet. With that in mind, it’s understandable that organisations sometimes lose sight of the small details that help give a project a cohesive form. Pauline Foley, intranet administrator at Cornwall County Council, explains how corporate standards can be the linchpin of an intranet’s success.
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18.
Case study: Gist
14 Nov 2005
Gist is a leading supply-chain specialist with an annual turnover of £293.2m. It works with customers including Marks & Spencers and British Airways – offering end-to-end supply chain solutions across the globe – and moves £10bn of merchandise every year. Communication is therefore an essential business tool in ensuring that the company meets its promise to its customers, of getting the right things to the right place at the right time.
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19.
Workshop: The intranet post-mortem
1 Mar 2006
An old adage tells us that all good things must come to an end. While we do our best to maximise our investment in the software we use, it too has a lifecycle. It is only a matter of how long it lives and whether anything productive comes out of its use while it is ‘alive’.
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20.
Case study: HSBC Group Investment Businesses
14 Sep 2005
Although intranets are often judged by their technological sophistication, the reality of their management is far removed from developing and implementing intranet technology. The combination of human agendas, cultural differences and technological factors makes intranet management an unusual and complex task.
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21.
Workshop: The human side of intranets
15 Jun 2005
Does an organisation’s culture change to adapt to a new system or does that culture alter the shape of the system itself? The answer to this question can be found in the natural world – by looking at how large rocks alter the direction of water as it rushes downstream. While these rocks influence the movement and path of the current, they don’t go unchanged themselves. As water moves over and around these immovable rocks, their jagged surface is slowly reshaped into a smooth, marble-like finish.
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22.
The 7Cs of intranets
23 Dec 2004
Intranets are all around us, but how many genuinely deliver sustainable value to their host organisations? The 7Cs is a consulting and change framework that focuses on delivering value through sustainable change. Applying this framework to the development or redevelopment of intranets will help ensure that your intranet doesn’t become a nightmare for users and the business.
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23.
Workshop: Intranet security
18 Oct 2005
“It will never happen to us.” These are the famous last words that often precede the hair-pulling, teeth-gnashing stress associated with the loss of critical data, due to either carelessness or malicious attack. It’s a false affirmation that marks victims like a war wound – a daily reminder of the reality of threats to information and infrastructure.
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24.
News: Intranets
19 Dec 2006
A new survey examining intranet use worldwide suggests that they are not yet delivering all of their promised productivity benefits – a factor partly due to corporate management underestimating the potential they provide.
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25.
News: Intranet managers ‘little more than administrators’
28 Nov 2006
INTRANET MANAGERS are, too often, little more than mere administrators who willingly publish everyone’s work – and who do too little to prioritise the content that staff really need to see. That is the opinion of web design guru Gerry McGovern in his latest book, Killer Web Content, which is due for publication in mid-November.
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26.
Workshop: Improving portal usability
25 Jul 2006
The experience of using a portal can be an excruciating one for end-users. By paying attention to usability issues at the start of a project, development teams can ensure that portal investments pay off, says Janus Boye.
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27.
Q&A: Enteraction TV
30 Mar 2006
Enteraction TV’s new intranet system CADIZ enables clients to view and approve television footage any time and from any location. Enterprise Information spoke to Michelle Gordon, communications director at the company.
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28.
Case study: Christian Aid
21 Nov 2005
With an annual income of around £70m, Christian Aid is one of the largest grant-awarding organisations in the UK, as well as a leading international development agency. Three years ago, the charity almost embarked on a ‘traditional’ intranet project, thinking it would be the answer to increasingly problematic information and communication challenges at the organisation. Instead, a small team began a patient game of holding back staff expectations, while introducing a series of change projects that would fundamentally transform ways of working at the charity.
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29.
Avoid failure and plan for your intranet's success
31 Aug 2004
Intranets can be a powerful tool, but they will never completely replace people creating and sharing business knowledge. If you think they can, your system will become a crutch that doesn’t support you. Warwick University Business School’s Harry Scarbrough looks at how intranets can fail or succeed from a knowledge-management perspective.
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30.
One Web to rule them all
20 Jul 2004
Hundreds of stores. A multitude of different brands. Thousands of employees. Internal strife. Competition knocking on your doorstep. Sweden’s Coop retail chain may sound like any other large business trying to survive. But could a new intranet help unify a company that, at the worst of times, could have been described as schizophrenic? As Daniel Furmaker, head of internet and intranet for Coop Norden explains, it doesn’t hurt – provided you can get an ROI.
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31.
Intranet consolidation
23 Dec 2004
Winner of the ‘Best intranet/extranet project 2004’ category at the recent International Information Industry Awards in the UK, Boots has successfully consolidated seven intranets into one. Read on and learn how.
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32.
Enteraction TV scoops best intranet prize at IM2005
18 Jan 2006
Enteraction TV has seen off competition from 37 other entrants in the ‘Best Intranet’ category at the 2005 Information Management Awards, winning the prize for best project implementation with its ‘Cadiz’ intranet system. EI magazine was the media partner for the intranet and content-management categories, and managing editor Graeme Burton presented the award to director of operations at Enteraction TV, Alan Moore.
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33.
Workshop: Intranet security
14 Nov 2005
What good is a state-of-the-art home security system if the homeowner forgets to turn it on, leaves the front door wide open or accidentally burns the house to cinders with a carelessly discarded cigarette? Security can’t be solved by technology alone. Simple human negligence can be a detriment to any solution that is put into place.
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34.
The last word: The power of networking
14 Sep 2005
“No man is an island”, declared the English metaphysical poet John Donne rather portentously in 1624, within his famous Meditation 17. It is perhaps just as well that there wasn’t an intranet manager on hand to persuade him otherwise. If there had been, there’s a fair chance that Mr Donne would have downed tools and the English language might have lost one of its most famous aphorisms.
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35.
Abbey banks on intranet bookstore
13 May 2005
Abbey has completed a restructure of its internal information systems, an initiative that has seen the consolidation of eight departmental intranets, and the migration of 100,000 pages of technical manuals to an online repository.
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In the post-dotcom age, the corporate portal has enjoyed a meteoric rise in popularity. A well designed portal integrates internet and intranet content, corporate databases, e-mail systems and enterprise applications (eg, Oracle, PeopleSoft, SAP), empowering employees to increase business efficiency, improve the quality of corporate relationships and maximise value throughout the entire enterprise. However, while the move from intranet to corporate portal is in many ways a natural evolution, it is seldom straightforward. With this in mind, I will outline Aegis Group’s approach to portal development and discuss some of the issues organisations need to think about as they decide whether to evolve their own intranet into a portal.
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Transforming intranet content
2 Nov 2004
In February 2004, defence and aerospace systems vendor Raytheon decided to optimise the organisation of its intranet information to better assist its 78,000 employees worldwide. Keith Cromack, director of information services for Raytheon, speaks to ei magazine about why and how the transformation was made.
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Day one. I’m here. My first day. I wonder how things are organised around here? What’s the environment really like to work in? How will I find out what to do? Where is the canteen? Why is that person at the desk over there staring at me? Questions, questions, questions, something we all have when we start a new job.
“Knowledge is power” as Francis Bacon said in 1597. No, this is not an article of historical philosophy, but the quotation is relevant to the question in hand. I only have to think back a few years to remember people who believed that one way of making themselves irreplaceable in an organisation was to be a font of knowledge. To accomplish this they had to ensure that the process of finding the ‘font’ was equal to that of the quest for the Holy Grail. Having invested so much into your quest for information you were only too willing to infer on the provider the status of ‘information guru’. You were now in an inner circle of people who knew where to find the information. You, too, were ‘in power’.
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40.
Learning curves
20 Jul 2004
Bogged down with archaic and often inaccurate information provided by a clunky system, UK-based scientific and medical research charity the Wellcome Trust decided to revamp an outdated content-management system in 2001. Ruth Frost, the charity’s content architect, describes the trial by fire in implementing the system and some lessons she learnt along the way.
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Case study: BT Global Services
1 Mar 2006
BT Global Services (BTGS) recently integrated several disparate websites onto a consolidated internet and intranet platform. To support this integration, as well as to manage its online content and website contributors worldwide, BTGS has also invested time and resources in a centralised content-management system (CMS).
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43.
Picture-perfect content
5 Oct 2004
When it realised using a time-consuming and difficult method for publishing content to its intranet and website was pointless, the Tate group of art galleries decided to implement a system that would make the process more streamlined. Simon Grant, head of information systems at Tate, tell’s ei magazine how the new system transformed the group’s ability to use content quickly and efficiently.
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44.
A KM force to be reckoned with
2 Nov 2004
As a Northamptonshire police officer, Graham Cheeseman spent nearly 25 years in various operational roles. But following an incident that forced him away from the frontline, he dedicated his last three years of service to the world of knowledge and information management. Here, he talks about implementing a content-management system at Northamptonshire Police. He has since retired from the Police service and moved to Cumbria.
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45.
Reach out, touch somebody
14 Nov 2005
I’m not a big fan of buzzwords but I’ve come across a good one. First, let me set the scene: I have been working on an intranet for a large media company that has an unfortunate challenge – nearly half of its employees are unable to access the intranet.
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Case study: Johnson & Johnson
18 Jan 2006
There were numerous, disparate intranet sites across JJM’s functions, geographic locations and franchises. We saw these as ‘first generation’ intranets, as each needed technical personnel (usually a single individual) to update content, which often created bottlenecks. Supporting and maintaining these sites involved duplication of costs, data and information.
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Transforming Trinity
5 Oct 2004
After struggling with an ancient administration database that was buckling under the pressure of huge amounts of information, Trinity College London decided to implement a more sophisticated intranet system that would provide easier access to information. Vicky Annis, director of finance at the college, explains how Trinity Online has eased the burden for staff.
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The portal promise
21 Feb 2005
The benefits of enterprise portals have been well publicised. But looking beyond the market hype, what does the future hold for a technology that often flatters to deceive? By Martin Fustes.
Imagine you run a small high-street retail business. The shop has a large stock. Some time ago that level of stock became too great to keep entirely on the premises so a storage facility was rented a mile or so away in which to store the bulk of it.
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52.
Putting the 'ESS' in success
20 Jul 2004
Almost one year after implementing a new Employee Self-Service Programme designed to trim costs, British Airways has exceeded the benchmarks it set itself. Bill Francis, programme manager for BA, explains how success was attained.
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53.
Cover feature: When disaster strikes
1 Mar 2006
In recent years, it seems, natural disasters – such as Hurricane Katrina and the South-East Asian tsunami – have become bigger and more devastating, wiping out not just homes, crops and countryside, but also, in many cases companies and other organisations operating in the most severely hit areas.
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54.
Building a knowledge-sharing platform
8 Apr 2005
How Burson-Marsteller uses its corporate intranet to support the development of a dynamic, knowledge-sharing culture. By Vanessa Colomar and Andrew Sarnoff...
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55.
Last Word: disabilty discrimination deadline looms
31 Aug 2004
Access denied ?
It is probably not the compliance issue you are most familiar with, but starting in October 2004, the Disability Discrimination Act will require employers in the UK to make their internal IT systems accessible to those with disabilities. The costs of not doing so, writes Harry Wilson, could be enormous if enterprises don’t take action sooner rather than later.
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Q&A: London Borough of Camden
25 Jul 2006
The London Borough of Camden has implemented search technology to give council employees and local residents quick and easy access to online information about its activities and services. Enterprise Information spoke to Ainga Pillai, the council’s corporate applications manager.
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59.
Workshop: Content migration
15 Jun 2005
In most cases, a CMS is used to upgrade the publishing environment of a mature website or intranet. Therefore, a CMS is rarely implemented without there being legacy content to migrate into the system. This will be the most difficult element of most CMS implementations and may well derail the entire project plan. The paradox is that if the existing system is well organised and managed then there is probably no good reason for implementing a CMS in the first place.
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60.
Workshop: Understanding real user needs
13 May 2005
The first in a two-part series, this article focuses on face-to-face interviewing techniques, highlighting the importance of social styles and human behaviour when analysing the needs of intranet users. Part 1. By Richard Miller
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61.
The journey to a portal
8 Apr 2005
Choosing a portal product that fits your company’s needs requires research, testing, formal proposals and executive buy-in. The road may be bumpy, yet your travels will be worth making...
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62.
A process-centric portal
15 Mar 2005
Winner of the ‘Best intranet’ category at the 2004 Information Management Awards in London, UK, real-estate giant British Land has successfully re-engineered its business processes into a portal environment
Historically, British Land used paper-based forms to communicate with business partners and track the progress of transactions and operations. However, by 2000 the continued use of paper to control such a key part of the company’s business was presenting a number of challenges.
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63.
2004 IM Awards
21 Feb 2005
The British Land Company has topped the intranet category at the 2004 Information Management Awards, collecting first prize for its British Land Partner Portal project, which is partnered by Plumtree Portal Software. From the original 24 entries in the category, Deutsche Bank was runner-up for its Centrali project, partnered by RNM Systems.
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64.
IM 2004 awards: finalists announced
2 Nov 2004
The Finalists for the 2004 Information Management Awards were announced on 15 October. The Awards, which are sponsored by PeopleSoft, Temtec, EMC and Canon, and supported by the British Computer Society, attracted a record number of entries this year. The content-management and intranet categories are supported by AIIM and ei (enterprise information) magazine.
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65.
Case study: A bittersweet pill to swallow
4 May 2004
As a child of the M&A concept, one would imagine Franco-German pharmaceutical company, Aventis, to be somewhat familiar with the notion, especially now that both Sanofi-Synthelabo and Novartis are keen to purchase it. But, as Layisha Laypang discovers, with Aventis in the process of deploying a content-management system for its intranet, any potential M&A activity could cause difficulties.
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66.
Workshop: The human side of intranets
5 Aug 2005
Ever since the industrial revolution, there’s been an air of humanity against machinery – a sort of John Henry versus the steam hammer mentality. Today, many computer users are still feeling the effects of a technological revolution, trying in vain to reconcile between what technology is supposed to do and what it actually does do.
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67.
Workshop: Understanding real user needs
15 Jun 2005
In the first part of this article I talked about the need to align knowledge-management (KM) programmes with the strategic needs of the organisation and the needs of users.
I also described some of the methods for using one-to-one interviews to unlock a user’s own understanding about what services, facilities and knowledge would add most value. This second part will explore some tried and tested methods for working with groups.
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68.
Showcase: Stellent
15 Mar 2005
Stellent is a global provider of content-management-software solutions that drive rapid success for customers by enabling fast implementations and generating quick, broad user adoption.
With Stellent, customers can easily deploy multiple line-of-business applications – such as websites, call centres, dealer extranets, compliance initiatives, accounts payable imaging and claims processing – and also scale the technology to support enterprise-wide content management needs.
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69.
News: Submissions invited for IM Awards
1 Jun 2006
Submissions are invited for the UK’s 2006 Information Management Awards, now in their eleventh year, sponsored by the British Computer Society (BCS).
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70.
The 2005 Information Management Awards
13 May 2005
Entries are now being taken for the 2005 Information Management (IM) Awards. Currently in its tenth year, the ceremony recognises excellence and innovation in the management of business information.
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71.
People power
8 Apr 2005
With expansion plans underway in 2004, Circles recognised the importance of collaboration among its employees and developed a knowledge-sharing process...
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72.
Last word: Wake up and smell the podcast
30 Mar 2006
Last year I wrote about podcasting. At the time, this emerging technology was new, exciting, undirected and largely misunderstood. Only a handful of businesses were using it to enhance their websites and only a small population of MP3-player owners were downloading podcasts.
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73.
Opinion: Lynda Rathbone
23 Nov 2005
Back in the 1940s and 50s, the year 2000 and beyond was considered to be the distant future. People spent a lot of time dreaming up ‘what if…’ scenarios, like “what if there was life in outer space?” and “what if we could fly to work?” While I know I still want to fly to work someday, the New Year is almost upon us and I’ve been doing a bit of predicting myself.
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74.
Case study: The Royal Bank of Scotland Group
11 Jan 2006
The Royal Bank of Scotland (RBS) Group is the eighth largest bank in the world with a market capitalisation of £49bn. The three principal areas of its income generation are the UK, Europe, and the US. The bulk of both the group’s income and assets continues to be generated in Europe. Its mainstream, UK banking operation has a ‘back office’ processing strategy run through the Manufacturing division, which consists of ten separate business areas and around 28,000 manufacturing employees, who work in 92 specialist centres.
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75.
Recommended steps when outlining a CMS strategy
21 Feb 2005
Selecting a content-management system will impact a wide range of business processes and information systems. For this reason, the procurement of a CMS has to take place within a strategic context, and based on as rigorous a business case as possible.
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76.
Kuwaiti bank links services
2 Nov 2004
Staff at the Al Ahli Bank of Kuwait (ABK) will be better able to access customer data after the institution integrated all its applications into a single virtual solution.
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77.
Customising Caunton for the 21st century
2 Nov 2004
Systems integration was something that had never been a top priority for engineering firm Caunton until a pan-industry strategy forum forced them to look at their internal business systems, structure and processes in a new light. Simon Bingham of Caunton Engineering explores the technical and cultural challenges posed by implementing a new integrated system, and tracks the organisation’s progress over the past eight years.
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78.
Search within a search
20 Jul 2004
It was what the brains at the BBC’s new media and technology department least expected when they started a routine statistical measure. While measuring search usage, they discovered a way to decipher search queries from a two-million-page website to help provide better, more relevant answers. Martin Belam, departmental development producer, explains the process.
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79.
Balancing act
20 Jul 2004
With hundreds of Reuters site owners and publishers all over the world, Michel Gelbart, director of the Reuters corporate web office, has to ensure everyone is following consistent branding guidelines and adhering to a unified image of the company’s presence on the internet. Here he discusses the delicate information balance to be achieved in a successful global employee portal and the next set of knowledge-management challenges in 2004-2005.
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80.
Edinburgh battles the democratic deficit - online
31 Aug 2004
There’s no doubt e-government initiatives can improve efficiency and deliver enhanced customer service. But they can also provide a solution to voter apathy and increase citizen participation in the local government decision-making processes. Andrew Unsworth, head of e-government for the City of Edinburgh Council, outlines the value of Council Papers Online, a project aimed at improving accessibility to the council’s decision-making processes.
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Enterprise search: A commodity in the making?
23 Dec 2004
Over the past decade, enterprise-search technologies have experienced significant evolution, with myriad tools and complex algorithms now part of the corporate mainstream. But as enterprise-search tools start to become commoditised, established vendors will have to continue to innovate if they want to compete on functionality rather than price. By Jason Schofield.
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84.
Trend tracker: Covering convergence
30 Apr 2004
As companies wake up to the need to address their information-management requirements with one integrated strategy, major technology providers are aligning their product offerings in a bid to meet this trend. Layisha Laypang finds out where the industry is heading and what solution providers are doing to ensure they stay ahead of the game.
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85.
News: Social networking
19 Dec 2006
A study into corporate blogging at software giant Microsoft, where as many as one-in-ten staff are involved in blogging, suggests that it is the organisation’s relaxed approach to the medium about what staff can – and cannot – write about that has been one of the main motivators for staff to take up blogging.
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86.
Workshop: E-mail management
28 Nov 2006
Top e-mail consultant Dr. Keith Nicholson presents a practical three-step programme for successful e-mail management.
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87.
News: SharePoint 2007 brings new capabilities, old limitations
28 Nov 2006
THE LONG waiting game will soon be over for enterprises looking to upgrade their Microsoft SharePoint Portal Server 2003 installations, as the much delayed Microsoft Office SharePoint Server (MOSS) 2007 becomes generally available in November 2006.
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88.
Opinion: Waving goodbye to the dumping ground
14 Sep 2005
A few years back, collaborative work spaces and shared network drives became really popular. Everyone was doing it. I know I had to contribute to my project workspaces when I was at Cable & Wireless. We had to use our shared network drives as space was running out on things like our e-mail servers, so we were discouraged from sending attachments and were sending links instead.
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89.
Autonomy enables law firm's knowledge flow
5 Aug 2005
International law firm Pillsbury Winthrop Shaw Pittman LLP has extended its use of Autonomy software, selecting its IDOL 5.0 and Active Windows Extension (AWE) solutions.
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90.
Opinion: Surveying the opposition
13 May 2005
You may not realise it, particularly if you’re enduring a grim day, but you have an advantage over me. It’s likely that you have an advantage over the British Government also, since, as is probable, you’ll be reading this after the British election on May 5. If so, you’ll know how the election panned out, and who the winners and losers were. It’s information that many, from a pre-election vantage point, would give good money for. What were the issues that really concerned voters? What was important to them, and how did it influence their decisions?
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91.
Law firm drives KM initiative
15 Mar 2005
Blake Cassels & Graydon, an international law firm headquartered in Canada, is set to deploy LawPort from SV Technology as the platform for its planned enterprise portal. Primarily, the system will power the firm’s website, while enhancing its knowledge-management initiative.
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92.
It’s a question of usability
21 Feb 2005
There was a bizarre sense of deja vu surrounding the start of 2005 on more than one front. The much-hyped 1000th UK Number 1 single turned out to be the ancient (and fairly cheesy) Elvis Presley ballad, ‘One Night’. This annoying landmark (if it had to be a song by Elvis, then why not more substantive fare such as ‘Heartbreak Hotel’ or even ‘Suspicious Minds’?) coincided with the publication of a Jakob Nielsen ‘Alertbox’ for mid-January that echoed a similar theme. In this, his regular bi-monthly commentary on usability issues, the web’s best-known guru on such matters produced evidence to support the argument that almost 90 per cent of usability guidelines from 1986 are still valid.
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The last word: Bill Raschen
18 Oct 2005
It’s been suggested that the opening years of the 21st century have provided the worst start to any century within the last millennium. The sheer number of large-scale disasters in swift succession over the past five years, ranging from the man-made horrors of 9/11 through to natural disasters such as the south east Asian tsunami and the recent US hurricanes has been remarkable.
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95.
News: BOC Group rolls out wikis for knowledge capture
11 Sep 2006
Industrial gas supplier The BOC Group has implemented wiki software as a means of tapping the knowledge that resides within its global employee base of some 43,500 staff.
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96.
News: Stellent supports blogs and wikis
22 Feb 2006
Content-management software supplier Stellent has released a new version of its Universal Content Management product which, it says, can now integrate wikis and blogs into a multi-site web-content-management framework, as well as providing support for really simply syndication (RSS).
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97.
2005 IM finalists confirmed
14 Nov 2005
The finalists for the 2005 Information Management Awards have been announced following a record number of entries for the competition – which was up by 22 per cent since last year.
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98.
Web-based system for social workers
2 Nov 2004
Social workers in York will be the first in the UK to record their assessments on a specially designed web-based system that will store key information in a central location.
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