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Iron-clad outsourcing 5 Oct 2004
It’s an option that hasn’t diminished in popularity, but how do you prepare to outsource a service? As Angela Cha, partner specialising in IT and outsourcing law at the London offices of international law firm Masons, explains, getting a clearly delineated agreement in writing helps prepare for every eventuality.
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The Last Word: When outsourcing, forget software licences at your peril 23 Dec 2004
Software licences are often overlooked when outsourcing business applications and processes. To avoid costly mistakes, make sure you understand your licence restrictions and the options available from your outsourcer. By Alexa Bona, Gartner analyst
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Workshop: Managing outsourcing agreements 1 Jun 2006
Organisations should not have to accept sub-optimal performance from their outsourcing arrangements. But effective management is vital if outsourcing is to deliver its full value potential.
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Workshop: Information management and culture 18 Oct 2005
In these days of Sarbanes-Oxley, Enron, massive IT budgets, off-shore outsourcing and the demographic aging of our corporate experience, it is more important than ever that organisations have a broad, robust strategy to address their information-management objectives.
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Workshop: Building a successful e-learning strategy 10 Jan 2006
Like most organisational change implementations, a successful e-learning strategy requires very careful planning and execution. Generally, the usual project-management principles are applied to e-learning, but special attention should be placed on managing expectations, ensuring management commitment and involving all key stakeholders.
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Workshop: Services: Build, buy or re-purpose? 13 May 2005
In an SOA world, it isn’t sufficient for companies to make point decisions about the services they build, buy or repurpose. Such decisions must be capable of evolving as the business changes. By Ronald Schmelzer
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THE LAST WORD: Gartner identifies the fatal flaws of business intelligence 8 Apr 2005
At Gartner’s recent Business Intelligence Summit in London, UK, analysts warned that although business intelligence (BI) offers great business opportunities, most enterprises are still failing to use it strategically. Gartner’s analysts identified the most common pitfalls of BI implementations and advised an audience of more than 750 attendees how they might be avoided.
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Market Briefs 31 Aug 2004

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Case study: British Nuclear Group 31 Jan 2007
Record keeping in the nuclear industry has always been important. But there is a significant challenge in managing the records for an organisation of this size and complexity. By Graham Farrington
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10.

In brief 15 Mar 2005
Management survey reveals key selection criteria, mobile users heading for a content explosion, the latest product developments and more.
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Customer Wins 5 Oct 2004

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Market Briefs 5 Oct 2004

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Web services 4 Jun 2004

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Product updates 11 May 2004

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Workshop: Managing multiple websites 11 Sep 2006
Website proliferation is a fact of life and ensuring that multiple sites adhere to the same infrastructure and policy guidelines requires a firm hand, says Nigel Atkinson.
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16.

Feature: Dangerously good 21 Jul 2006
New developments in data capture technologies are making it easier than ever to transform paper documents and forms into digital information.
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Case study: State Records of South Australia 18 Oct 2005
From an SRSA perspective, the future of EDRM systems (EDRMS) in government rests with one key element: governance. As the central-agency responsible for leading the EDRM program in our state, we have taken a holistic approach to the issue and kept our outputs simple and fit for purpose. We have developed a comprehensive support programme for records and information-management practitioners, to ensure their agency has every chance of achieving numerous, ambitious goals that have been set with a 2010 deadline.
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A process-centric portal 15 Mar 2005
Winner of the ‘Best intranet’ category at the 2004 Information Management Awards in London, UK, real-estate giant British Land has successfully re-engineered its business processes into a portal environment

Historically, British Land used paper-based forms to communicate with business partners and track the progress of transactions and operations. However, by 2000 the continued use of paper to control such a key part of the company’s business was presenting a number of challenges.
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Recommended steps when outlining a CMS strategy 21 Feb 2005
Selecting a content-management system will impact a wide range of business processes and information systems. For this reason, the procurement of a CMS has to take place within a strategic context, and based on as rigorous a business case as possible.
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Intranet consolidation 23 Dec 2004
Winner of the ‘Best intranet/extranet project 2004’ category at the recent International Information Industry Awards in the UK, Boots has successfully consolidated seven intranets into one. Read on and learn how.
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