Trend tracker: Real-time collabration
18 Jan 2006
For conservation charity the Woodland Trust, managing costs is a top priority, in order that the bulk of its funds can be targeted at the important work of protecting the UK’s native woodland heritage.
But progress in that work, which is achieved through a mixture of acquisition, lobbying, education and fundraising, is only possible when its 230-strong team of woodland officers, project managers and administrative staff are able to collaborate closely with each other.
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2.
Special Focus: Collaboration (1)
11 Sep 2006
Before even thinking about collaboration technology, organisations must define their needs and their strategy to maximise value, argue Gartner analysts Betsy Burton and James Lundy.
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3.
Workshop: Portal implementation - Part V
10 Jan 2006
The seventh step of our implementation involves the integration of information, collaboration tools and applications with the portal. The ‘information’ element covers unstructured information, such as office documents, images and digital media, as well as semi-structured information that has been tagged in some way.
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4.
Cover feature: Working together
31 Jan 2007
Managing the production of co-authored documents can be an onerous task. Thankfully, there has never been a greater choice of tools to help the process run smoothly. By Jessica Twentyman
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5.
Special Focus: Collaboration (2)
11 Sep 2006
Ovum’s Chris Harris-Jones examines the technologies and processes required to support collaboration among information workers.
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6.
Opinion: Collaboration without borders
30 Mar 2006
The rise of suites of collaboration software tools over the past few years implies that collaboration has become a fully integrated set of activities. However, I personally view the suites as collections of useful, but largely independent, tools rather than truly integrated suites.
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7.
Collaboration and beyond
23 Dec 2004
Caterpillar’s Knowledge Network incorporates some 2,700 communities of practice and almost 40,000 users, many of whom work in partner organisations rather than in Caterpillar itself. And some communities are realising an ROI of over 700 per cent.
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8.
The last word
18 Jan 2006
For decades the late management guru Peter Drucker suggested that a collaborative dynamic of networks, joint ventures and partnerships would become a key feature of the developing knowledge-based economies. Today, in a world of growing e-commerce, we can see increasing efforts being made by organisations to achieve collaborative ‘win-win’ situations, as opposed to the typically ‘win-lose’ scenarios that flowed from more adversarial approaches in the past.
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9.
Microsoft gets into the groove
7 Apr 2005
When Microsoft announced its acquisition of collaboration software specialist Groove Networks on March 10, the main question on everyone’s lips was: ‘What took you so long?’
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10.
Documentum to focus on convergence
20 Jul 2004
As part of the countdown to KM Europe 2004, which takes place in Amsterdam from the 8-10 November, ei talks to some of the key vendors that will be exhibiting. This month, David Gingell of Documentum tells Rebecca Cavalôt about the company’s plans for the event.
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Workshop: Zen and the art of taxonomy maintenance
15 Jun 2005
Last month, we addressed some of the philosophical questions about what taxonomies are and how they fit into information architectures. It was argued that, because taxonomies are primarily social constructions that people use as intellectual tools in the interpretation of meaning, questions need to be considered about what the many different types of automated software solutions were actually doing to people’s thinking processes.
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13.
Case study: Community spirit
4 May 2004
MerseyBIO’s eBIO portal is intended to harness the talents of biotechnology professionals and organisations throughout the north-west of England and, ultimately, as far afield as Europe, through the use of online communities. Here, Russell Ratcliff unveils how.
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14.
People power
8 Apr 2005
With expansion plans underway in 2004, Circles recognised the importance of collaboration among its employees and developed a knowledge-sharing process...
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15.
Case study: Driving organisational performance through KM
30 Apr 2004
Process automation has been used to address organisational performance for a while now, helping to achieve financial, operational and human goals. But according to Michael Munro, executive adviser, internet business solutions group, Cisco Systems, organisations are coming to realise that human factors are just as important to the success and returns generated by technology investment.
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16.
Case study: HSBC Group Investment Businesses
14 Sep 2005
Although intranets are often judged by their technological sophistication, the reality of their management is far removed from developing and implementing intranet technology. The combination of human agendas, cultural differences and technological factors makes intranet management an unusual and complex task.
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Workshop: The perfect portal
1 Mar 2006
In last month’s workshop, we looked at the integration of content management and collaboration tools with the portal. To finish off step seven, I would like to look at one of the most difficult challenges in the portal implementation journey: integrating applications and business processes.
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19.
In brief
18 Jan 2006
Storage market sees vendor collaboration... Ardentia adds to enterprise search offering... Survey highlights productivity benefits of IM... and more.
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20.
Workshop: Portal implementation
14 Nov 2005
One of the key tasks in portal implementation is making information easy to find. This is especially important if you are deploying portal technology for knowledge management, where the emphasis is on unstructured documents, web content, digital media and collaboration.
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21.
Workshop: Zen and the art of taxonomy maintenance Part III
5 Aug 2005
Last month, the focus was on clarifying and agreeing purposes of a taxonomy project, and making a business case. The three main purposes of using taxonomies were identified as information retrieval, intelligence discovery and supporting workgroup collaboration.
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22.
IBM: It’s time to rethink portals
23 Dec 2004
A flurry of announcements from IBM during November 2004 about its strategy for its Workplace product sends a clear message to information managers: re-think how portal software is deployed as a matter of urgency.
“There is a fundamental shift underway as it relates to the front-end of computing. People need on-demand access to experts, processes and information to make better and more informed decisions in shorter periods of time,” says Ambuj Goyal, general manager of Workplace, portal and collaboration software at IBM.
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23.
Last word: Getting the message across
4 May 2004
Instant messaging in the workplace is nothing new, but now its use is being legitimised thanks to a series of partnerships between technology vendors and IM service providers. But while corporate messaging solutions might be the latest addition to the collaboration and knowledge-sharing arsenal, Claudine Beaumont asks if IM has what it takes to become a business-critical tool?
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24.
Edinburgh battles the democratic deficit - online
31 Aug 2004
There’s no doubt e-government initiatives can improve efficiency and deliver enhanced customer service. But they can also provide a solution to voter apathy and increase citizen participation in the local government decision-making processes. Andrew Unsworth, head of e-government for the City of Edinburgh Council, outlines the value of Council Papers Online, a project aimed at improving accessibility to the council’s decision-making processes.
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25.
Case study: Live and learn
30 Apr 2004
Operating across Luxembourg, mySchool! is Europe’s largest educational e-learning portal. Daniel Weiler, project manager at mySchool!, explains the vision behind the project, how mySchool! has evolved to incorporate the latest technologies, and how it has devolved its ownership, with the portal effectively being managed by the users themselves.
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26.
Balancing act
20 Jul 2004
With hundreds of Reuters site owners and publishers all over the world, Michel Gelbart, director of the Reuters corporate web office, has to ensure everyone is following consistent branding guidelines and adhering to a unified image of the company’s presence on the internet. Here he discusses the delicate information balance to be achieved in a successful global employee portal and the next set of knowledge-management challenges in 2004-2005.
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27.
News: Xerox gets serious about ECM
10 Apr 2006
Imaging giant Xerox has made it clear that it has serious ambitions in the enterprise content management (ECM) market with the announcement of two new products in late March 2006: a new upgrade to Docushare (version 5.0) and the launch of a new product, Docushare CPX.
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28.
News analysis: Lotusphere 2006
22 Feb 2006
January is not exactly the ‘hottest’ month of the year for conferences, but IBM’s Lotusphere conference was well worth attending.
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29.
Documentum explains vision behind 5.3 release
15 Jun 2005
With the March 2005 launch of the latest upgrade to its enterprise-content-management (ECM) system (Documentum 5.3), EMC Documentum announced over 50 new features and functions – so it was hardly surprising that the company used its European user conference in Barcelona in late May to explain these enhancements to over 1,250 attendees.
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30.
Workshop: Portal implementation
18 Oct 2005
Defining a portal architecture or framework is a good way to see the services that are needed in a portal and how they fit together. This also helps identify what to look for in portal products when you evaluate the solutions that are available in the marketplace.
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31.
Showcase: Stellent
15 Mar 2005
Stellent is a global provider of content-management-software solutions that drive rapid success for customers by enabling fast implementations and generating quick, broad user adoption.
With Stellent, customers can easily deploy multiple line-of-business applications – such as websites, call centres, dealer extranets, compliance initiatives, accounts payable imaging and claims processing – and also scale the technology to support enterprise-wide content management needs.
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32.
Order from chaos
7 Apr 2005
Organisations are drowning under a flood of information. Are content-management systems the answer?
Faced with an avalanche of information, and the increasing burden of compliance with national, international and industry regulations and legislation, organisations are more confused than ever about what they should – and should not – be storing...
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33.
Case study: Christian Aid
21 Nov 2005
With an annual income of around £70m, Christian Aid is one of the largest grant-awarding organisations in the UK, as well as a leading international development agency. Three years ago, the charity almost embarked on a ‘traditional’ intranet project, thinking it would be the answer to increasingly problematic information and communication challenges at the organisation. Instead, a small team began a patient game of holding back staff expectations, while introducing a series of change projects that would fundamentally transform ways of working at the charity.
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34.
Last word: Mind the innovation gap
1 Jun 2006
No company is capable of stimulating and capitalising on innovation on its own. Each must close the gap between itself, its customers and its partners, making every effort to collaborate effectively. That was the underlying theme at IBM’s recent Business Leaders Conference.
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35.
Q&A: Jewellery Sector Investment Plan
31 Jan 2007
A new website, www.change-act-share.org.uk, is at the heart of a strategic programme intended to reinvigorate the UK’s jewellery sector. Enterprise Information spoke to Jewellery Sector Investment Plan representatives Fiona McKeith and Rabiya Hussain to find out more.
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36.
The last word: The Integrated Public Service Vocabulary
15 Jun 2005
There’s that old Irish joke about asking directions with the punch line: “You wouldn’t want to be starting from here.”
It is a perfect description of the events that led to the launch of the Integrated Public Service Vocabulary (IPSV) in the UK in April 2005. The IPSV is a product of what one participant called an “impossible” task: the merging of three conflicting vocabularies into a single taxonomy covering the whole world of national and local government interest and action, as well as ‘community information’.
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37.
Workshop: The human side of intranets
15 Jun 2005
Does an organisation’s culture change to adapt to a new system or does that culture alter the shape of the system itself? The answer to this question can be found in the natural world – by looking at how large rocks alter the direction of water as it rushes downstream. While these rocks influence the movement and path of the current, they don’t go unchanged themselves. As water moves over and around these immovable rocks, their jagged surface is slowly reshaped into a smooth, marble-like finish.
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Thought leader: Enterprise 2.0
19 Dec 2006
More and more organisations are now experimenting with the use of lightweight social tools to improve internal communications and knowledge sharing – a phenomenon some are calling ‘enterprise 2.0’. By Lee Bryant.
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40.
News: BEA unveils portal product roadmap
22 Feb 2006
BEA Systems has outlined its plans to make the Plumtree portal, which it acquired in August 2005, the business ‘face’ of its service-oriented architecture (SOA) strategy.
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41.
Case study: BT Global Services
1 Mar 2006
BT Global Services (BTGS) recently integrated several disparate websites onto a consolidated internet and intranet platform. To support this integration, as well as to manage its online content and website contributors worldwide, BTGS has also invested time and resources in a centralised content-management system (CMS).
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42.
Workshop: Zen and the art of taxonomy maintenance part IV
14 Sep 2005
Now all the creative work – the thinking and the design of an organisational taxonomy – has been done, it is time to undertake what many people regard as the hard and unexciting bit; that is, all the tasks and processes involved in implementation and maintenance.
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43.
Workshop: E-mail management
28 Nov 2006
Top e-mail consultant Dr. Keith Nicholson presents a practical three-step programme for successful e-mail management.
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44.
News: SharePoint 2007 brings new capabilities, old limitations
28 Nov 2006
THE LONG waiting game will soon be over for enterprises looking to upgrade their Microsoft SharePoint Portal Server 2003 installations, as the much delayed Microsoft Office SharePoint Server (MOSS) 2007 becomes generally available in November 2006.
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45.
News: Sun and Deloitte collaborate on compliance
22 Feb 2006
Sun Microsystems and Deloitte, the professional services firm, are collaborating on an initiative to help organisations develop more efficient, cost-effective and sustainable technology and business processes, to address current compliance and corporate governance challenges.
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46.
News: Interwoven ‘best kept secret in DM’
22 Feb 2006
Analyst group Forrester Research has named enterprise content-management provider Interwoven as ‘the best kept secret in document management’, in a recently released report sharing the same title.
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47.
In brief
15 Jun 2005
Vamosa and IBM announce global partnership, EDM council up and running, e-mail security market forecast, plus all the latest vendor news and product launches...
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Case study: Johnson & Johnson
18 Jan 2006
There were numerous, disparate intranet sites across JJM’s functions, geographic locations and franchises. We saw these as ‘first generation’ intranets, as each needed technical personnel (usually a single individual) to update content, which often created bottlenecks. Supporting and maintaining these sites involved duplication of costs, data and information.
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51.
The last word: Cutting out the errors in paperwork
15 Mar 2005
Errors in electronic documents are costing business dearly, but now manufacturers and retailers have got together to try clean up the information that oils the wheels of trade. They have embarked on a massive effort to agree standards that will enable them to exchange data accurately anywhere in the world.
A US industry study carried out by consulting company AT Kearney estimated that $40bn, or 3.5 per cent, of total sales lost each year are due to supply-chain-information inefficiencies. The study showed that 30 per cent of data in retail catalogues contains mistakes, which cost between $60 and $80 each to put right and require 25 minutes of manual cleaning.
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52.
News: CMS Watch predicts move to simplicity in 2007
31 Jan 2007
IT market analyst company CMS Watch has seen in the New Year by releasing its 12 predictions for 2007 – with a warning that not much is likely to happen.
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News: BOC Group rolls out wikis for knowledge capture
11 Sep 2006
Industrial gas supplier The BOC Group has implemented wiki software as a means of tapping the knowledge that resides within its global employee base of some 43,500 staff.
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55.
In brief
14 Nov 2005
The latest industry news in brief
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Cover story: Lessons from the insect supply chain
29 Nov 2005
‘Entomology’, for those of you not familiar with the term, is the scientific study of insects. If you, like me, are finding that the cruel UK winter temperatures are wreaking havoc on your ability to form a coherent sentence, ‘bugology’ is the less-technical, conversational option.
Interestingly, most forms of entomology adhere to a ‘taxonomic specialisation’, whereby experts specialise in a particular family or single order of insects. This got my attention. How could entomology be applied to the everyday workflow processes found at the enterprise level – and, more specifically, how could it be applied to supply-chain management using portals?
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58.
Workshop: Portal implementation
21 Nov 2005
We have now reached the half-way stage of the eight-step approach to deploying an enterprise portal. So far this series has detailed the processes involved in developing the portal business case, understanding user requirements and functionality, defining your architecture, and installing portal products. Having developed your taxonomy and categorisation scheme (as featured in last month’s workshop), you are now ready to progress to steps five and six.
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59.
Feature: The secrets of intranet success
19 Mar 2007
What tools and methods are award-winning intranet sites using to stay one step ahead in the usability stakes? By Jessica Twentyman
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60.
Case study: Fluor Corporation
25 Jul 2006
Fluor operates in a hugely complex business sector. It developed a knowledge management strategy, including content management and communities of practice, to help its staff across the world to work together better.
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61.
News: Institute of Cancer Research unveils new-look website
30 Mar 2006
The Institute of Cancer Research (ICR), Europe’s leading cancer research centre, has unveiled its new website, designed to serve the needs of a wide audience: the international cancer research community, medical practitioners, people affected by cancer, students, jobseekers, fundraisers and supporters.
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62.
IBM snaps up Bowstreet
18 Jan 2006
Computer giant IBM has snapped up Bowstreet, a provider of high-end portal software founded by industry veteran Frank Moss. The Bowstreet buy will augment IBM’s service-oriented architecture (SOA) technology. The SOA idea is intended to deliver software components, flexibly, as a service to users, rather than as monolithic, all-encompassing packages.
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63.
Asian MAKE study winners announced
14 Nov 2005
Teleos has announced the winners of the 2005 Asian Most Admired Knowledge Enterprises (MAKE) study, which identifies the region’s leading knowledge-driven companies.
Toyota Motor has been confirmed as the overall winner of the competition for the fourth year running and, along with the other winners, received recognition in a special awards ceremony at the sixth annual World Knowledge Forum in Seoul.
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64.
Case study: PricewaterhouseCoopers
18 Oct 2005
PricewaterhouseCoopers (pwC) provides industry-focused assurance, tax and advisory services for public and private clients. Its 14,850 partners and staff in the UK have had access to an internal (business-to-employee) portal since December 2002. Although a significant step towards capturing and sharing knowledge and information across the business, it was not being used to its full potential and was viewed primarily as a place to undertake key transactions, such as submitting timesheets and expenses claims.
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65.
Women’s knowledge-sharing register planned
18 Oct 2005
Members of a recently-formed initiative in Singapore are pushing for the introduction of a women’s register, which they hope will encourage females in the area to network and share knowledge to improve their quality of life.
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66.
Last independent portal vendor acquired
14 Sep 2005
The already turbulent portal marketplace has been shaken by another vendor acquisition. Software specialist BEA Systems has entered into a definitive agreement to acquire Plumtree Software, the last independent vendor in the space for approximately $200m.
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67.
Deal slippage prompts Interwoven to review quarter
5 Aug 2005
Interwoven’s CEO has blamed European legal firms for forcing the content-management giant to review this year’s second quarter revenue predictions.
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68.
Adobe buys Macromedia
13 May 2005
Five years on from a bitter patent-infringement battle between the two companies, electronic document specialist Adobe announced in April 2005 that it is to buy web-development software company Macromedia for $3.4bn in stock.
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69.
Building a knowledge-sharing platform
8 Apr 2005
How Burson-Marsteller uses its corporate intranet to support the development of a dynamic, knowledge-sharing culture. By Vanessa Colomar and Andrew Sarnoff...
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70.
In brief
15 Mar 2005
Management survey reveals key selection criteria, mobile users heading for a content explosion, the latest product developments and more.
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In the post-dotcom age, the corporate portal has enjoyed a meteoric rise in popularity. A well designed portal integrates internet and intranet content, corporate databases, e-mail systems and enterprise applications (eg, Oracle, PeopleSoft, SAP), empowering employees to increase business efficiency, improve the quality of corporate relationships and maximise value throughout the entire enterprise. However, while the move from intranet to corporate portal is in many ways a natural evolution, it is seldom straightforward. With this in mind, I will outline Aegis Group’s approach to portal development and discuss some of the issues organisations need to think about as they decide whether to evolve their own intranet into a portal.
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72.
Showcase: Simon Forster profiles Diagonal’s flagship EDRM solution, Wisdom
23 Dec 2004
Diagonal’s approach to the information market is based around identifying opportunities where technology can be implemented based upon the integrated needs of the process and not simply by looking at the silo centric needs of individual technologies. To this end, our value added competencies are not just based around our track record of supplying Microsoft Content Management Server (MS CMS), but doing so in a way that provides both incremental opportunities for MS products such as Office 2003, Visio, MOM and Microsoft SharePoint Portal Server (SPS), and also a more holistic solution for the customer by supplementing CMS with collaborative and electronic-document and records-management (EDRM) solutions.
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73.
The 7Cs of intranets
23 Dec 2004
Intranets are all around us, but how many genuinely deliver sustainable value to their host organisations? The 7Cs is a consulting and change framework that focuses on delivering value through sustainable change. Applying this framework to the development or redevelopment of intranets will help ensure that your intranet doesn’t become a nightmare for users and the business.
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Letter from... Haiti
25 Jul 2006
HOW DO you run a free and fair election in one of the poorest countries in the world, where only half the population can read and write, hundreds of thousands of voters have no formal identification and many people live in remote villages unconnected by roads?
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76.
In brief
5 Aug 2005
Oracle boosts its search capabilities...Proofpoint advances messaging security...Gartner places IBM in magic quadrant...plus more industry news in brief.
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Last word: The trouble with portal dashboards…
28 Nov 2006
Enterprise portals are supposed to make systems more accessible to real, live humans. But portal technology adopters today face several usability challenges, including complicated dashboard interfaces. By Janus Boye.
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79.
Opinion: Lynda Rathbone
23 Nov 2005
Back in the 1940s and 50s, the year 2000 and beyond was considered to be the distant future. People spent a lot of time dreaming up ‘what if…’ scenarios, like “what if there was life in outer space?” and “what if we could fly to work?” While I know I still want to fly to work someday, the New Year is almost upon us and I’ve been doing a bit of predicting myself.
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80.
In brief
14 Sep 2005
Stellent powers local council website... Gartner cites key emerging technologies... plus product launches and other industry news in brief.
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Trend tracker: E-learning
18 Oct 2005
As head of e-learning at communications-equipment company Cable & Wireless, William Ward is responsible for encouraging the company’s 23,000 employees around the world to make full use of a wide range of training and development courses that they can access from their PCs, laptops and personal digital assistants.
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86.
Trend tracker: Instant messaging
14 Sep 2005
A recent survey commissioned by instant messaging (IM) management specialist, Akonix Systems found that while one in five employees now use IM at work, 62 per cent of companies are still totally unprotected from the threats of its misuse.
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87.
A fistful of content: intranet content governance and ownership
15 Mar 2005
Effective content governance is one of the biggest challenges to achieving intranet success, with the need to resolve myriad ownership issues driving demand for a defined governance model.
Many years ago, at the dawn of the intranet era, content management was the Wild West of the corporate world. The sheer expanse of the unexplored territories offered limitless possibilities, and content pioneers flocked in search of their own stake in the intranet. With promises of gold, fortune and adventure, how could they deny the call of the wild?
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88.
The portal promise
21 Feb 2005
The benefits of enterprise portals have been well publicised. But looking beyond the market hype, what does the future hold for a technology that often flatters to deceive? By Martin Fustes.
Imagine you run a small high-street retail business. The shop has a large stock. Some time ago that level of stock became too great to keep entirely on the premises so a storage facility was rented a mile or so away in which to store the bulk of it.
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Case study: United Nations Department of Peacekeeping Operations
19 Mar 2007
Managing information in any organisation is a challenge, but how about one with a ‘board of directors’ drawn from 192 nations, involved in sensitive peace-keeping operations around the world? By Danny Myint.
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92.
Case study: British Nuclear Group
31 Jan 2007
Record keeping in the nuclear industry has always been important. But there is a significant challenge in managing the records for an organisation of this size and complexity. By Graham Farrington
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93.
Workshop: Social networking
28 Nov 2006
Wikis are all the rage, with many companies implementing wiki software to help staff better share their knowledge and information. However, like all implementations, there is a right way – and a wrong way – to go about it. By Mark Choate
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94.
Cover story: The ILM Imperative
28 Nov 2006
Smart use of the data storage infrastructure is helping many companies tackle data management and compliance burdens – but an information lifecycle management strategy requires a lot of upfront effort. By Jessica Twentyman
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95.
Case study: BBC
25 Jul 2006
The BBC is one of the pioneers of so-called social-computing technology and was among the first to implement corporate-wide wikis. Euan Semple reveals how it was done.
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96.
Workshop: Managing outsourcing agreements
1 Jun 2006
Organisations should not have to accept sub-optimal performance from their outsourcing arrangements. But effective management is vital if outsourcing is to deliver its full value potential.
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97.
Workshop: Digital asset management strategy
1 Jun 2006
There is a common misconception that digital asset management (DAM) is only of concern to certain types of company: publishers, broadcasters, record companies, film studios and other ‘media creators’. That may have been true at one time, but these days, many non-media companies are also benefiting from better management of their digital assets.
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98.
Workshop: A cultured approach
30 Mar 2006
Organisational culture is pervasive and strong -- and an intranet will only be accepted and used by employees if it provides a good fit with their values, expectations and daily routines.
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99.
Workshop: Information management and culture
18 Oct 2005
In these days of Sarbanes-Oxley, Enron, massive IT budgets, off-shore outsourcing and the demographic aging of our corporate experience, it is more important than ever that organisations have a broad, robust strategy to address their information-management objectives.
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